a) Mutual contractual relations between the guest and the provider of accommodation is governed by the Civil Code no. 89/2012 Coll., Especially § 2326 to § 2331
b) Accommodation contract with the operator (AA Investment Group Ltd., ID: 04312856) undertakes to provide in its place of business LEYLA *** Hotel Frymburk 181 382 79 Frymburk, accommodation and services associated with accommodation for an agreed period of time
II. ORDERING OF ACCOMMODATION
a) Demand for accommodation can be made electronically (e mail: firstname.lastname@example.org), personally (at the reception), or via a letter sent to the hotel.
b) Based on demand an offer will be created of accommodation services, based on the current price list and packages and Hotel Leyla.
c) The binding confirmation, range and content of the services contracted, prices and dates will be clearly stated in the confirmation e-mail with an attached hotel voucher with confirmation of a binding order (the reservation). The voucher serves as a booking confirmation, the guest renders it upon arrival.
d) Interested persons can order binding accommodation services and donate them to a third party as GIFT CERTIFICATES. Dates of stay may be agreed when ordering GC or directly with the donee. After receiving the payment on the bank account (paragraph III. b) the GC will be sent to the donee and its form and content will be consulted with the buyer.
III. ACCOMODATION PAYMENT
a) When making a binding reservation the hotel may ask for a deposit of 50% or 100% of the price. On the basis of the billing information the guest will receive an invoice payable before the arrival day in the accommodation. Only after receiving the payment on our bank account the accommodation is mandatorily reserved.
b) Guest can pay his stay in advance by an invoice. That will require writing to the hotel reception. On the basis of the billing information an invoice will be sent to the guest in advance. After paying the invoice on behalf of the accommodation the stay will be mandatorily reserved.
c) The guest may use funds from his employer. The invoice will be issued on specific written order from the employer with a clear indication of the billing address and the amount to be paid.
d) The stay will be charged at the hotel reception on the day of departure of the guest. The hotel reserves the right in some cases to require payment of ordered services at the arrival. Payments can be made:
- cash in CZK / EUR
- card (Visa, Master Card)
- bank transfer after receiving an invoice after a prior written agreement
IV. CHANGE OR CANCELLATION OF RESERVATION
a) The guest is entitled to apply at any time to change the reservation or cancel it. They must do so by mail (e-mailing is also possible).
b) In justified cases of damage caused by cancellation of reservation the hotel may require a cancellation fee. Mostly in case of a reservation, especially in the summer season and times when you can expect a heightened interest in accommodation.
c) The hotel is entitled in cases that are beyond its control (eg. higher power) to cancel the stay or change the agreed conditions of the stay. These changes must be notifies by the hotel as soon as possible, but no later than five days before the commencement of the service. If the customer does not agree with them, they are entitled to the cancel the agreement without undue delay, cancel and demand a refund of advanced payments and invoices.
d) Cancellation conditions for payments made before the arrival at the accommodation in case of cancellation of the reservation by the guest:
- cancellation 30 -15 days before the arrival date 25% of the estimated total price
- cancellation 15 -7 days before the arrival date 50% of the estimated total price
- cancellation 7 days and less before the arrival date 75% of the estimated total price
- cancellation on the day of the arrival 100% of the estimated total price
e) For unused booked services and changes to these services by the guest during the stay, the hotel does not provide any compensation, unless otherwise agreed by mail. This is true even if the stay ends before the agreed departure date.
V. ACCOMMODATION SERVICES
a) Upon arrival each guest is obligated by law to submit an identity card. Through this the guests acquire the right to use the leased premises and drawing on the agreed services.
b) The guest is responsible for any damage they cause intentional or unintentional at the hotel Leyla ***, and with it accommodated people and animals. It is obliged to immediately report the damage caused and compensate the damage suffered.
c) If guests have a comment on the quality of services provided, range or content of services, they are obliged to apply their requirements without undue delay during the stay so that they can be removed right away.
d) The hotel does not operate secure parking and is therefore not liable for any damages to vehicles and property left in them, unless the hotel declared in writing that such things were taken into its custody.
e) The accommodated guest has the right to submit a proposal for a court settlement in case of a consumer dispute to the subject of alternative dispute resolutions, which is: Czech Trade Inspection Authority, General Inspectorate – ADR Department, Štěpánská 15, 120 00 Praha 2, e-mail: email@example.com, Website: https://adr.coi.cz. The Czech Trade Inspection is the supervisory authority supervising consumer protection, advancing under the Act no. 64/1986 Coll. about the Czech Trade Inspection in the legislation. Website of the Czech Trade Inspection is www.coi.cz.
f) In accordance to § 1837 letter j) of Act no. 89/2012 Coll., Civil Code, the accommodated person as a consumer is not entitled to withdraw from the contract if the accommodation provides performance within the specified time.
These terms become effective on 1 January 2016. Amendments and supplements to these conditions can be individually alternated between the hotel and the client solely by writing.